Support
How can we help?
Most things can be done in the app, in Settings. If you're stuck, email us and a person will reply.
Contact us
Email hello@getsteadieapp.com. We usually reply within 2 working days. We can't give medical advice or advice about medication: please talk to your GP, pharmacist or prescriber about those, and in an emergency call 999.
Manage or cancel your subscription
Subscriptions are handled by Apple, so you manage them in your Apple account:
- On your iPhone, open Settings.
- Tap your name, then Subscriptions.
- Choose Steadie, then change your plan or tap Cancel Subscription.
Or go to apps.apple.com/account/subscriptions. In Steadie, Settings → Subscription → Manage subscription opens the same page. Cancel at least 24 hours before your free trial ends or your plan renews. Refunds are handled by Apple at reportaproblem.apple.com.
Restore purchases
New phone, or reinstalled the app? Open Steadie, go to Settings → Subscription and tap Restore purchases (it's also on the subscription screen). Use the Apple ID you subscribed with.
Move your plan to a new phone
If you signed in, your plan is backed up. On the new phone, choose I already have an account on the welcome screen and sign in with the same Apple ID or email.
Export your data
Go to Settings → Your data → Export my data for a file of everything the app keeps.
Delete your account and data
- Signed in: Settings → Account → Delete my account deletes your account and backup on our servers, then clears your phone.
- Not signed in: Settings → Account → Sign out and delete my data clears everything from your phone.
- To keep using the app but stop backing up your health information, use Settings → Account → Withdraw health consent.
Deleting your data doesn't cancel a subscription: cancel that in your Apple account, as above.
More
See the FAQs, our app privacy policy, the website privacy notice and the terms of use.